lbaje Privacy Policy

1 Introduction & Applicability

lbaje is a safe and reliable online betting platform serving players in Bangladesh. We place the highest importance on our users' privacy and are firmly committed to protecting their personal information.

This privacy policy explains what information we collect, how we use it, who we share it with, and what steps we take to protect your data. This policy applies to all lbaje services, websites, and applications.

If you continue to use our services, it will be assumed that you agree to this privacy policy. If you disagree with any term, please contact us or stop using our services.

2 What Information We Collect

When creating an account and using services at lbaje, we collect certain necessary information. This information helps us provide you with safe and quality service.

2.1 Personal Identification Information

• Full name and date of birth (for age verification — only users aged 21+ may register)
• Email address and mobile number
• National ID card or passport details (where applicable)
• Permanent or current address

2.2 Financial Transaction Information

• bKash, Nagad, Rocket or Upay account numbers (for processing transactions)
• Deposit and withdrawal history
• Records of bonus and promotion claims

2.3 Technical Information

• IP address and device type
• Browser and operating system information
• Site usage patterns, login times, and session data
• Information collected through cookies and similar tracking technologies

2.4 Communication Information

• Your conversations with us via live chat and email
• Details of complaints and feedback

3 Purpose of Data Use

lbaje uses your information only for specific and legitimate purposes. We never use your information unnecessarily or sell it to third parties.

3.1 Service Delivery & Operations

• Account creation, verification, and management
• Processing financial transactions — completing deposits and withdrawals
• Providing bonuses and promotional offers
• Ensuring VIP program benefits
• Keeping cricket betting, slots, and live casino services running

3.2 Security & Protection

• Fraud and money laundering prevention
• Ensuring account security
• Detecting and preventing unauthorized access
• Age verification — ensuring access only for users aged 21+

3.3 Customer Service Improvement

• Maintaining the quality of 24/7 live chat and email support
• Improving platform performance and usability
• Customizing the experience according to user preferences

3.4 Legal Compliance

• Complying with applicable laws and regulations
• Providing required information upon request by regulatory authorities
• Implementing responsible gaming guidelines

4 Data Sharing & Disclosure

lbaje does not sell your information to third parties. However, limited information may be shared with certain trusted partners for service operations.

4.1 Service Provider Partners

For payment processing, we work with bKash, Nagad, Rocket, and Upay. Only the information necessary to complete a transaction is shared with these providers. These partners are also contractually bound to protect privacy.

4.2 Technology & Software Partners

Pragmatic Play, Evolution Gaming, JILI, Spribe, and other game providers supply their games in a secure server environment. Only the technical information necessary for service operations is shared with these partners.

4.3 Legal Obligations

We may be required to disclose your information under court orders, lawful requests from law enforcement agencies, or applicable legal requirements. In such cases, we provide only the minimum information legally required.

4.4 What We Do Not Do

• We do not sell information to third parties for advertising purposes
• We do not share information without your consent
• We do not use information for irrelevant or unauthorized purposes

5 Data Security Measures

lbaje uses industry-standard technology and practices to secure your information. Our security framework protects users' data from unauthorized access, modification, or destruction.

5.1 Encryption Technology

Our entire platform is secured by SSL (Secure Sockets Layer) encryption. All data traveling between your browser and our servers is encrypted, preventing any intermediary from reading or altering it.

5.2 Access Control

Access to your information is granted only to authorized staff, and only when required for service delivery. We use role-based access control systems.

5.3 Security Monitoring

Our systems are under 24/7 security monitoring. Any suspicious activity is automatically detected and acted upon promptly.

5.4 Response to Data Breaches

If a data security breach occurs that may affect your information, we will notify you as quickly as possible and take the necessary steps. We always log such incidents and take action to prevent recurrence.

6 Cookies & Tracking Technologies

lbaje uses cookies and similar technologies to improve your experience and keep services running.

6.1 Types of Cookies

• Essential Cookies: Required for maintaining login sessions, ensuring security, and basic functionality.
• Functional Cookies: Used to remember your preferences (such as language or device settings).
• Analytics Cookies: Used to understand site usage and identify opportunities for improvement.

6.2 Cookie Control

You can disable cookies by changing your browser settings. However, please note that disabling essential cookies may cause some parts of the platform to not work properly.

7 Your Data Rights

lbaje respects your rights regarding your information. You may exercise the following rights:

7.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide a summary of your data.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction. We will make the necessary changes within a reasonable time.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some data may need to be retained due to legal obligations or active dispute resolution.

7.4 Right to Object to Processing

You may object to marketing communications or profiling. Upon receiving such a request, we will stop the relevant activity.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact us directly. Our support team is available 24/7 via live chat and email to assist you.

8 Data Retention Period

We retain your information only for as long as necessary to provide services, meet legal obligations, or serve legitimate business purposes.

• Information for active accounts is retained for the duration the account remains active.
• Even after an account is closed or deactivated, transaction records may be kept for a specified period as required by law.
• Financial transaction data may be retained for an extended period if legal or regulatory obligations exist.
• Records of customer service communications are retained for a limited period.

Once the defined retention period ends, we securely delete or anonymize the data.

9 Protection of Minors

lbaje strictly provides services only to users aged 21 or older. We do not knowingly collect or store any information from minors.

Age verification at the time of registration is an important part of our process. If we become aware that a minor is using our platform, we will immediately close their account and delete all associated data.

If you believe a minor is using our site, please notify our support team immediately.

10 Policy Changes & Updates

We may change this privacy policy due to business needs, legal changes, or service improvements. For significant changes, we will notify you in advance.

Continued use of lbaje after changes will be taken to mean that you have accepted the updated policy. We therefore recommend that you review this page regularly.

If you have any questions or concerns, our support team is always ready to help you 24/7 via live chat and email ([email protected]).

11 Contact Us

If you have any questions, comments, or complaints about this privacy policy, please contact us. Our support team is able to assist you in both Bengali and English.

For more information, visit our FAQ page, Terms & Conditions and Responsible Gaming page.