Help Center
All your questions answered here
Everything you want to know about accounts, payments, bonuses, and games on lbaje — all in one place, clearly explained.
If a question comes to mind while using lbaje, this page is your first stop. Below we have provided detailed answers to the most frequently asked questions across five important topics — account security, withdrawals, deposits, the welcome bonus, and casino & table games. If you can't find an answer, reach us via our 24/7 live chat or email us at [email protected].
Account Security
Your OTP (One-Time Password) and mobile banking PIN are the most sensitive details linked to your account. No lbaje staff member will ever ask for this information by phone, chat, or email. If anyone does, they are a fraudster. Sharing these details puts your wallet and account funds at risk of theft — never share them with anyone.
If you suspect this, contact us immediately via live chat or email us at [email protected]. Our team will temporarily lock the account and begin an investigation. In the meantime, change your bKash and Nagad PINs and make sure there are no unfamiliar apps installed on your phone. Acting quickly significantly reduces the chance of further damage.
Yes. lbaje protects all data using SSL encryption. Your name, phone number, and transaction details are never shared with third parties. For more details, please read our privacy policy page.
The official site address is lbaje.lat — any other domain is fake. Always check the URL in your browser's address bar. If a site asks you directly for your OTP or PIN, or tries to get you to log in elsewhere with a "special offer", it is phishing. If you are suspicious, close the site and let us know.
Use at least 10 characters, mixing uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Avoid using your name, date of birth, or "123456". Use a different password for every site, and instead of saving it on a device, use a password manager.
Withdrawals
Withdrawals typically complete within 10–45 minutes. If more time has passed, check that your wallet number is correct and that there are no pending verification items on your account. If the issue persists, contact us directly via live chat with your request ID.
Yes, withdrawal services on lbaje are active 7 days a week, 24 hours a day. Your requests are processed at night, on holidays, and even during festivals like Eid. Our support team is also available 24/7 for you.
No. For security reasons, withdrawals can only be made to a bKash, Nagad, Rocket, or Upay wallet registered in your own name. Any request to withdraw to another person's number will be rejected. This is done to ensure the safety of your funds.
The minimum withdrawal amount on lbaje is ৳500. Withdrawal requests below this amount will not be processed. Saving up your balance and withdrawing in one go helps transactions complete faster.
Deposits
Log in to your lbaje account and go to the "Deposit" option. Select bKash as your payment method, enter the amount, and make the payment to the designated bKash number. Save your transaction ID after the payment. Your balance is usually credited within a few minutes.
Absolutely. Nagad is fully supported on lbaje. Go to the deposit page, select Nagad, enter the amount, and complete the payment. The process is the same as bKash — fast, easy, and secure. You will receive a notification in your account once the deposit is successful.
The minimum deposit amount on lbaje is ৳300. This applies to all payment methods — bKash, Nagad, Rocket, and Upay. You can enjoy all types of games and sports betting even starting with a small amount.
Sometimes a deposit may take a little longer to credit due to network delays. First, wait 5–10 minutes. If it still hasn't appeared, contact us via live chat with your transaction ID and a screenshot of the payment. Our team will verify and resolve the issue quickly.
Welcome Bonus
A wagering requirement is the total amount you need to bet before you can withdraw a bonus. On lbaje, this is 20 times the bonus amount — on the bonus only, not the deposit. Example: if you deposit ৳1,000 you will receive a ৳1,200 bonus. The wagering requirement will be ৳1,200 × 20 = ৳24,000 in bets to complete.
Yes, it is possible to cancel a bonus, but in that case the relevant bonus balance and any winnings earned from the bonus will be removed from your account. Read the terms and conditions carefully before cancelling. Contact support if you wish to cancel.
Slot games, fishing games, and most casino games generally count toward wagering. However, the specific games that apply are listed in the bonus terms and conditions. If you have any doubts, ask via live chat before you start playing — this helps avoid confusion later.
The welcome bonus is added automatically on your first deposit. lbaje gives a 120% bonus on the first deposit, up to a maximum of ৳10,000. For example: depositing ৳1,000 gives you a ৳1,200 bonus, so you can start with a total of ৳2,200.
Yes. For example, depositing ৳18,000 would mean a 120% bonus of ৳21,600 — but since the maximum limit is ৳10,000, you will receive a ৳10,000 bonus and your total balance will be ৳28,000. Depositing ৳8,334 or more is enough to earn the maximum bonus.
Casino & Table Games
Roulette has a spinning wheel and a small ball. Players bet on which number or color the ball will land on — red, black, odd, or even. Simple bets have a higher chance of winning but lower rewards; betting on a specific number offers higher rewards but lower odds. In lbaje's live casino, a dealer spins the wheel in real time.
Teen Patti is a popular three-card game from South Asia — each player receives three cards and the one with the strongest hand wins. Andar Bahar is even simpler — one card is placed on the table and players bet on whether the next matching card will fall on the "Andar" (inside) or "Bahar" (outside) pile.
Baccarat has two sides — "Player" and "Banker". You can bet on either side or on a tie. Each side receives two cards; the side whose total is closest to 9 wins. 10s and face cards are worth zero. Live Baccarat is very fast-paced, and luck plays an equal role alongside strategy.
In a live dealer game, a professional dealer runs the game in front of a camera from a real studio. You can see everything on your screen in real time and place your bets through the interface. It delivers a real casino experience from home. Providers like Ezugi and Evolution Gaming offer this service on lbaje.
Yes. lbaje's live casino section is fully optimized for mobile browsers. On any Android or iOS smartphone with a good internet connection, video streaming works smoothly. No separate app download is needed.
Still have a question?
Our support team is available in Bengali and English, 7 days a week, 24 hours a day. Get an instant reply via live chat or write to us in detail by email.